FAQS
CANDLE INGREDIENTS
Our candles are hand-poured and mixed in small batches. We do this to ensure that each output is consistent and meet our standards. We use a soy + paraffin blend to ensure a stronger scent throw. We use phthalate free fragrances and wood wick in our 4oz, 8oz & 16oz jars. Our ingredients are sourced from US based suppliers.
CANDLE CARE & TIPS
Your safety is our number one priority, Take a look at what you can do to help prevent fires and harm to those around you.
As with any wax product, DO NOT leave a burning candle or open flame unattended or near the reach of children or pets.
Keep candles away from combustibles and always burn within sight. It is recommended to trim the wick 1/4" after each use, prior to relighting. Do not trim the wick if the candle is still warm, wait for the candle to cool before trimming.
We also recommend avoiding drafts or air currents to prevent rapid and uneven burning.
Keep the wax pool clear of debris and wax trimmings, and do not burn the candle for more than 2-4 hours at a time.
It is always recommended that you burn your candle in a well-ventilated area.
RETURNS/EXCHANGES
Customer satisfaction is our utmost priority. We strive to ensure everyone is pleased with their purchase. If your product arrives broken or damaged please contact out us via email ORDERS@SERENE-SCENTS.COM within 48 hours of receiving your order.
SHIPPING
Buyer assumes all responsibility for shipping costs. We ship via USPS or UPS, whichever method is chosen by you at checkout. At this time, we are only offering domestic shipping within the US. We are not responsible for any delayed packages once they are shipped. All orders are shipped within 24-48 hours and take 5-7 business days to arrive.